Amadeus, a global leader in technology for the travel and tourism industry, has launched the first module of Amadeus Airline Service Fees, the industry’s first solution to automatically price and collect ticketing fees through multiple channels in compliance with ATPCo and IATA regulations defined for OB Fees.
Amadeus Airline Service Fees comprises two modules. The first one, which is now available, enables airlines to automatically collect ticketing, credit card, and miscellaneous fees in their direct sales channels (airport & city ticket offices, call centre, website). The second module that is due to be rolled as part of the Amadeus Retailing Platform, will allow airlines to collect credit card fees through their indirect sales channel, the travel agencies.
The solution is designed to fulfill three goals including that of increasing airlines’ revenues, securing transparency in airlines’ fees collection, and improving airlines’ fee management. The solution enables airlines to secure their fee collection and eliminate human error by end-to-end automation of the entire process. The integration of fees in the reporting process has the additional benefit of allowing more transparency within airlines’ revenue accounting. As an automated and flexible solution, the Airline Service Fee helps airlines customise their fee policies and accurately manage their fee revenues. They can, as a result, roll-out new fee policies across all sales outlets in real-time.
An Amadeus ‘Show Me the Value’ study demonstrated that the automation of service fees processing can provide up to 28 per cent increase in fee revenue and 67 per cent increase in productivity.
